TROUBLESHOOTING CENTER
DOWNLOADER WILL NOT INSTALL THE APK
Check:
Settings → Apps / Security → Install Unknown Apps
Make sure installation permission is enabled for the application you used to download the APK.
Then try opening the downloaded APK again.
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THE DOWNLOAD FINISHED, BUT NOTHING HAPPENED
The file may already be stored on your device.
Open:
- Downloader’s Files section, or
- Your device’s file manager
Locate the downloaded APK and open it manually.
If asked which application should open the file, select:
Package Installer
Then select:
Install
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DOWNLOADER SAYS “UNKNOWN SOURCES” EVEN THOUGH IT IS ENABLED
Some devices or Downloader versions may display an installation permission message even after permission has already been enabled.
First verify:
Settings → Apps / Security / Special App Access → Install Unknown Apps
Make sure installation permission is enabled for Downloader.
If the downloaded APK is already on your device but the installer does not appear, you can also use a file manager to locate the downloaded file.
On supported Amazon devices, Total Commander can be installed from the Amazon Appstore.
Inside Total Commander:
- Open Downloaded Files.
- Locate the Downloader
- Find the APK you downloaded.
- Select the APK.
- Choose the Android package installer if requested.
- Select Install.
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ELITE MEDIA HUB IS BLANK OR SHOWING AN ERROR
You can install a player directly with Downloader instead of using Elite Media Hub.
Open Downloader and enter the code for the player you want below.
PLAYER APPS
IBO ULTRA
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
9880784
MULTI PLAYER
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
9398714
TIVIMATE V5.3.3
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
3020530
GLASS SKY AIR
⚠️ NOT COMPATIBLE WITH HUSKITA
Downloader Code
7065071
WAVE PLAYER
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
6765869
GAM PLAYER
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
6335873
IBO V3.9
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
3107491
SMARTERS V5
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
3942604
IBO VIP X
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
3065517
XCIPTV V911
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
3144625
XCIPTV V2000
⚠️ NOT COMPATIBLE WITH HERMES
Downloader Code
6349459
ARVIO
✅ Compatible with Elite Media services unless otherwise stated.
Downloader Code
1273365
ADDITIONAL MEDIA APPS
CINEMA HQ
Downloader Code
9286372
MOVIE BOX
Downloader Code
3745855
PLEX
Please contact Elite Media Support for Plex setup instructions.
[CONTACT SUPPORT]
JELLYFIN
Please contact Elite Media Support for Jellyfin setup instructions.
[CONTACT SUPPORT]
OPTIONAL TOOLS
The following tools are available for customers who need them.
IPVANISH VPN
Downloader Code: 9026106
PRIVATE INTERNET ACCESS — PIA VPN
Downloader Code: 2047481
ANYDESK
Downloader Code: 5435284
SD MAID
Downloader Code: 8559560
DEFSQUID
Downloader Code: 7379118
FAST TASK KILLER
Downloader Code: 2047624
Only install additional utilities when you actually need them.